Wagon Days (operated by the City of Ketchum) values your privacy and is committed to protecting your personal information. This Privacy Policy applies to information collected through www.wagondays.com (the “Site”), including ticketing and reservation pages such as product-purchase or bleacher-seat reservation forms. This policy explains what information we collect, how we use it, and your options. 

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Information We Collect 

When you reserve a bleacher seat or make a purchase on www.wagondays.com, we may collect information you provide, such as your name, email address, phone number, and any details required to complete your order. We also collect standard technical information, including your IP address, browser type, device information, and pages visited, which helps us maintain and improve the Site. 

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Use of Cookies and Tracking Technologies 

We use cookies, pixels, and similar technologies to understand how visitors use the Site and to support communication and outreach for the Wagon Days event. These tools may include Google Analytics, which measures website activity, and the Meta (Facebook) Pixel, which helps us evaluate the reach of event announcements and promotions. These tools may collect data such as device type, website behavior, and general interest categories. 

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Chatbot / Virtual Assistant 

The Site may offer access to a chatbot or virtual assistant hosted by a third-party service. When you use the chatbot, any information you enter, such as questions, comments, or contact details, may be collected and stored by the chatbot provider. Chat interactions may be logged to improve performance and services. Use of the chatbot is optional, and you should avoid sharing sensitive personal information through chat features. 

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How We Use Your Information 

We use the information collected to: 

• Process your bleacher seat reservation or ticket purchase 

• Send confirmations, reminders, or updates about the Wagon Days event 

• Improve the Site and overall user experience 

• Support event planning and communication efforts 

• Maintain the security and functionality of the Site 

 

Sharing Your Information 

We do not sell or rent your personal information. We may share information with City of Ketchum staff or Wagon Days event personnel when needed to fulfill a reservation or respond to your request. We may also share aggregated, non-identifying data with partners or sponsors to support event planning. Payment information is processed securely by a third-party provider, and we do not store full credit card details. 

 

Security 

We take reasonable steps to protect the information you provide. However, because no online system is completely secure, information is submitted at your own risk. 

 

Children’s Privacy 

The Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. 

 

Changes to This Policy 

We may update this Privacy Policy occasionally. When changes are made, the updated version will be posted on www.wagondays.com with a revised “Effective Date.” 

Contact Us 

 

If you have questions about this Privacy Policy, please contact: 

City of Ketchum 
191 5th St. West 
Ketchum, ID 83340 
Phone: 208.726.3841 
Email: participate@ketchumidaho.org